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"For sure they are unsung heroes"

About: University Hospital Wishaw / Day Surgery

(as the patient),

Just wanted to highlight the terrific work of all staff at Wishaw General Day Surgery Unit. Efficient and effective communication pre-operation, made to feel very comfortable and welcomed.

Post-op, I was not the easiest patient, but all staff were kind, attentive and professional.  A huge shout out to my named nurse, Susan, who had a great bedside manner and just the right amount of humour to lighten the mood.

I thank you wholeheartedly for all your care. The whole team worked tirelessly and are a credit to the NHS, for sure they are unsung heroes. 

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 30/08/2022 at 11:29
Published on Care Opinion at 11:29


Dear Moreteaplease

Thank you so much for taking the time to get in touch about your recent experience with Day Surgery at University Hospital Wishaw.

So glad this was a positive experience for you and you felt comfortable and welcomed.

It is a great encouragement for staff to be recognised for their care and professionalism. Pleased to hear the team put you at ease.

Wish you well in your recovery.

Thank you

Karen

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