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Staff were superb

Posted By pilingsmf33

"Staff were superb"

About: Falmouth Health Centre Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

Due to sepsis and the loss of the index finger on right hand (this is why my writing is so bad) I found that my eye sight in my right eye was begin lost. I attended Treliske and the surgeons and staff have been superb. I recently received an appointment for a pre-op assessment at Falmouth health center. I was not happy with this as I live quite a long distance away. However I arranged transport. I did not know what to expect but I must say that I was very pleased with my treatment from all that I met and cannot praise Falmouth Health Centre enough. All were extremely kind. Thankyou.

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Responses

Response from Falmouth Health Centre 2 years ago
Falmouth Health Centre

Submitted on 30/08/2022 at 09:53
Published on nhs.uk at 15:17

Good Morning

Unfortunately this is not the correct site for feedback for the Outpatients/pre-op assessment department. The Health Centre is a multi user building - this is the page for the GP practice.

Kind regards

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Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 2 years ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/09/2022 at 14:02
Published on Care Opinion at 14:02

hi pilingsmf33,

Thank you for your kind feedback.

I am sorry to hear about your recent sepsis and consequently the loss of your finger and deteriorating eye sight.

I am glad that you are pleased with the kindness and treatment you have received from the Ophthalmology staff at Treliske and Falmouth, especially after travelling from such a long distance. I will be sure to pass on your comments to the team

Again, thank you for taking the time leave to feedback for the Ophthalmology team.

Kerry Trembath

SSN, Ophthalmology,

Eye Unit

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/09/2022 at 17:52
Published on Care Opinion at 17:52

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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