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Very helpful, caring and professional

Posted By Joely

"Very helpful, caring and professional"

About: University Hospital Hairmyres / Urology

(as a relative),

For two weeks I had been trying without success to obtain a consultant's letter promised to my Dad's GP in order for Finasteride to be prescribed .


Yesterday I spoke to Jackie in Urology at Hairmyres ,who within minutes located the letter and told me that it was awaiting approval. She offered to ask the doctor to approve and then she called me back a few hours later to tell me that the letter was approved and sent to my GP .
 
A happy ending!  Jackie was very helpful, caring and professional and she deserves great credit for resolving my problem. 
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Responses

Response from Carol Miller, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres nearly 2 years ago
Carol Miller
Senior Nurse, Surgical and Critical Care,
University Hospital Hairmyres

Submitted on 26/08/2022 at 10:18
Published on Care Opinion at 10:18

picture of Carol Miller

Dear Joely

Thank you for taking the time to tell us about your recent experience when contacting Urology at Hairmyres regarding your dad's prescription.

I'm delighted to read that Jackie was able to assist you in getting the correct medication for your dad and that you found her to be caring and professional.

I will ensure she receives your positive feedback and hope this finds you and your dad well.

Kind Regards

Carol

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