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"Tarnished the otherwise positive experience I had"

About: Victoria Hospital / Paediatrics

(as a service user),

I had to take my child to be assessed via the OOH service and we were subsequently admitted into the Children's Ward.

The staff at the Children's Unit were really friendly and kind, the nurses in particular were so reassuring and really made me feel welcome and looked after us. They recognised I was a little distressed after having my child admitted. 

Both my child and I were well looked after, and thankfully only had to stay until the following day for observations. The care we received was second to none. It was clear the nursing/assistants and doctors were extremely busy, but nothing was a bother to them when I asked for anything and they checked in on us all night which was so lovely. 

The only thing that I really would like to mention which concerned me was the next morning at breakfast time, I was asked by one of the nursing auxiliaries if I wanted any breakfast as, and I quote, she said 'we feed breastfeeding mums'. I didn't think too much of it initially, but the same member of staff came in on another 2 occasions to ask if I needed any food/drink, and again stated that the department 'feeds breastfeeding mums'. Had this been said on one occasion I would have accepted this as a flippant comment, but the fact that she reiterated this several times made me feel deeply concerned. 

I have been fortunate enough to be able to breastfeed but know of family and friends, for a variety of reasons, who were either unable to do this or made the decision not to. This can be upsetting enough, but especially in an environment where emotions are already high. I appreciate that the 'breast is best' approach is encouraged in hospitals, but in this day and age people should be able to, and sometimes are not given options, to make these decisions, and to suggest that people who are not 'breastfeeding mums' are not given the same level of care as those who are is not, something I feel should not be acceptable or implied to parents. 

It was a shame as this has tarnished the otherwise positive experience I had within the ward and hope this is something that can be used as constructive feedback within the clinical area. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife
Submitted on 02/09/2022 at 08:46
Published on Care Opinion at 08:46


picture of Siobhan Mcilroy

Dear patientsorted2021

Thank you for taking the time to post on care opinion, we welcome all feedback. My name is Siobhan McIlroy and I am the Head of Patient Experience. I am sorry to hear you felt your positive experience was tarnished by flippant comments, that must have been disappointing.

Having your child admitted to hospital can be a very anxious time and I am pleased to hear that the team in the Children's Unit made you feel welcomed, supported and cared for.

I will forward your story on to the team for sharing and learning. Again thank you for taking the time to post your feedback on Care Opinion. I hope your little girl is recovering well, take care, Siobhan McIlroy.

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Response from Lynn Brown, Clinical Nurse manager, Paediatrics, NHS Fife 2 years ago
Lynn Brown
Clinical Nurse manager, Paediatrics,
NHS Fife
Submitted on 02/09/2022 at 14:09
Published on Care Opinion at 15:34


Dear patientsorted2021

Thank you for taking the time to provide us with this feedback, it is very much appreciated. I am sorry to hear that these comments negatively impacted on your experience. I will ensure this is shared with the team and raise their awareness of this.

Having a child admitted to hospital can be a very stressful and upsetting time, and I am pleased to hear that the staff took such good care of you and made you feel so supported. I will feed this back to children's ward staff, it makes such a difference to teams when they receive such positive feedback.

Best wishes

Lynn

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