"Edinburgh Royal Infirmary ED"

I am writing to thank Kevin, Physicians Associate Emergency Medicine who looked after me last Sunday in ED. After being taken directly to A&E by my fantastic brother, Kevin took oven the professional assessment and care I required. Kind, calm, considerate during my visit demonstrating absolute professionalism throughout. Arriving in a fairly confused state after suffering a TGA, Kevin could not have been more helpful in keeping me informed of what was happening, what assessments I needed and making sure I was neither worried or scared. By its very nature the Emergency Department presents various scenes of distress, anxiety and fear to those visiting and working in that environment. Bemused as I was, having someone like Kevin, and indeed all his fellow colleagues, to ensure the ordeal was never frightening or overwhelming was incredibly reassuring. I have no idea how he or his colleagues are able to cope with all that is thrown at them day in and day out but (certainly outwardly ) they do. My sincere thanks for how you looked after me and for all you do for us in our time of need. Apologies for calling you Jonathan and please say hello to your cat for me.