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Long waits, and can't get an in person…

Story from nhs.uk

"Long waits, and can't get an in person…"

About: Garston Medical Centre

have to wait over an hour to speak to a doctor, can't book an appointment and unable to get a face to face appointment. Covid protocols have been scrapped but this surgery still has them in place. Would be nice to have the option to see a doctor and not have to wait so long for to speak to a doctor.

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Responses

Response from Garston Medical Centre nearly 2 years ago
Garston Medical Centre

Submitted on 26/09/2022 at 12:12
Published on nhs.uk at 17:55

Dear Patient, We are sorry for any distress caused. The Practice is continuing to follow Infection Control measures to ensure a safe environment for vulnerable patients and staff. We have a telephone system that informs the caller as to their place in the queue and all staff work hard to deal with all calls in the most time efficient manner possible. Face to face appointments are available following a telephone consultation with a clinician. Your comments will be passed to the Staff to consider. Thank you for your comments.

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