This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Catheter care

Posted By Linjt76

"Catheter care"

About: Health and Social Care Northern Ireland

(as a staff member posting for a patient/service user),

My catheter blocks every 2 weeks. I don't know when it happens as I can't feel anything  but the nurses try everything to stop it but unfortunately they can't fix it. I have to go into the Emergency Department by ambulance and they get me onto a trolley and I wait for someone to fix it. I was in last week. Everyone is kind but I'd rather not be there. I'm always very tired for a few days after. Be good if there was something else could be done

Staff attitude

Staff attitude

Waiting Time

Waiting time

Ambulance staff

Ambulance staff

Doctor

Doctor

Nurses

Nurses

More about:
Tags added by staff members:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dalrene Masson, Project Lead for PCE/ Care Homes, Regional Patient Client Experience team, Public Health Agency nearly 2 years ago
Dalrene Masson
Project Lead for PCE/ Care Homes, Regional Patient Client Experience team,
Public Health Agency

Submitted on 06/09/2022 at 16:49
Published on Care Opinion at 17:10

picture of Dalrene Masson

Dear Linjt76,

Thank you for sharing your experience of having a catheter. I am sorry to hear you are having issues with your catheter repeatedly becoming blocked. That is such an upheaval for you every 2 weeks between having to go to hospital, having to wait for care at the Emergency Department, and then the days afterwards of tiredness.

In the Public Health Agency we are working with a team in the Department of Health to improve experience of residents in Care Homes who use catheters. Your experience has highlighted the importance of this work to improve catheter care and to ideally resolve catheter problems within the Care Home. This work will support the nurses in your Care Home that have been doing everything they can to help you, and will support staff across all Care Homes as they care for residents with catheters and when they need to communicate details to the hospital.

It is good to know that when you have had to go to the Emergency Department that you are happy with the care you have received from the ambulance staff, doctors and nurses in the hospital. Kindness and staff attitude are so important when receiving care. We will ensure your feedback will inform our work on improving the experience of residents living in our Care Homes.

Best wishes, Dalrene

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k