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In a lot of pain

Posted By starbs74

"In a lot of pain"

About: Causeway Hospital / Accident & Emergency

(as a service user),

A&E department at Causeway Hospital - Northern Health and social care trust.

Took myself to A&E as advised by out of hours Dr. Had bloods & IV painkiller. The doctor in charge of my care had a poor attitude and lacked compassion & professionalism.

5 Hour wait to be spoken to poorly, drip taken out of my arm, spillage of blood, they asked me if I was scared of blood in a sarcastic way, to which I told them no, but I didn't want blood on my clothes. 

When I said to a nurse on duty about this experience, they cut me off and replied saying that they were a good doctor though. Not the kind of experience anyone should have when in a lot of pain and discomfort.

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Responses

Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 2 years ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT

Submitted on 19/08/2022 at 12:08
Published on Care Opinion at 12:08

Good morning Starbs74,

I am Nicky Butcher, assistant clinical services manager at Causeway Hospital, over the Emergency Department.

I am sorry to hear that you were feeling unwell, and hope that you soon are feeling better.

I apologise if comments were made in the Department that you u felt were unhelpful, or in an inappropriate manner.

I will raise your concerns with my staff.

It is important that staff communicate in a courteous manner.

I welcome your feedback so that it can be used as a tool to improve,

Thanks,

Nicky.

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