Text size

Theme

Language

"Great maternity care"

About: Antrim Area Hospital / Delivery Suite Antrim Area Hospital / Fetal Maternal Assessment Unit Antrim Area Hospital / Ward C2 Maternity care Braid Valley Hospital and Ballymena Health and Care Centre / Community Midwives Royal Jubilee Maternity services / Neonatal Intensive Care Unit (NICU)

(as a service user),

At the start of July I delivered in Antrim hospital. The care in the maternity outpatients leading to delivery was excellent with all the nurses, midwives and doctors being helpful and friendly and providing a great service.

I had never been induced before so the experience was different to my other deliveries, but the midwife in the induction bay (Fiona)was excellent and made me feel very at ease. The delivery happened extremely quickly in the end,in a less than ideal situation, but the team made sure it went smoothly and were all on standby to assist.

The midwife caring for me after delivery (in delivery suite-Agatha) was so caring and made me feel at ease. Unfortunately, baby had to go to the Royal for surgery but on the lead up to this the doctors and midwives made sure he was looked after and they dealt with the situation which they don't see very often brilliantly.

He was blue lighted to the Royal that evening and neo natal were involved, also doing a great job of preparing him for travel. The midwife from delivery suite understood how hard it was for baby to be taken away and she ensured I was comfortable for the evening and that the other midwives knew I was to be discharged first thing in the morning to be with baby. This didn't mean that they rushed me out. They ensured everything was in place for me leaving and that it was safe to do so.

In the community our midwife Denise was excellent and provided great care. All in all, the maternity service in the Northern Trust area and at Antrim hospital was excellent (there were a couple of hiccups but as always due to under staffing and no fault of the staff). 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Helen Weir, Head of Service, Obstetrics and Gynaecology, NHSCT 2 years ago
Helen Weir
Head of Service, Obstetrics and Gynaecology,
NHSCT
Submitted on 23/08/2022 at 17:12
Published on Care Opinion at 17:12


Good Afternoon Starsk93

My name is Helen Weir and I am the interim Head of Service for Maternity & Gynae and Deputy Midwifery.

Firstly congratulations on the birth of your Baby Boy. I am really sorry that he had to be transferred to Belfast and have surgery. I can appreciate what a scary time this was for you all. I hope he is doing well now. I also apologize that your delivery was not in an ideal situation.

Thank you for taking the time out of your busy day to give such lovely feedback to all the staff especially Fiona, Agata and Denise. I will ensure that your feedback is shared with them and all of the team. I know that it will be much appreciated as such lovely comments really do make a difference to the team.

Many Thanks

Helen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Clare Forsythe, Patient and Client Experience Manager, Belfast Trust Wide, Belfast Health and Social Care Trust 2 months ago
Clare Forsythe
Patient and Client Experience Manager, Belfast Trust Wide,
Belfast Health and Social Care Trust
Submitted on 05/06/2025 at 14:04
Published on Care Opinion at 14:04


picture of Clare Forsythe

Dear starsk93

My name is Clare Forsythe and I am the Patient and Client Experience Manager in the Belfast Trust.

Thank you for taking the time to share your story with us on Care Opinion.

I apologise that you did not previously receive a response to your story however, I would like to reassure you that your feedback has been shared with the relevant team.

We have been working closely with teams across the Trust to ensure we now have staff to respond to all stories we receive through Care Opinion.

Your feedback is really important to us here in the Trust and I would encourage you to share any future experiences and feedback about our services through Care Opinion.

Kind Regards

Clare Forsythe

Patient & Client Experience Manager

Central Nursing & User Involvement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k