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"Wonderful staff"

About: Lagan Valley Hospital / Urgent Care Centre

(as a service user),

Yesterday I needed to see a doctor quite urgently in connection with my breathing.  I have asthma and bronchiectasis and get regular flare-ups.  As my doctors were short staffed I rand LVH.  I was given an appointment, arrived a little early and was seen immediately.  Bloods, covid test  ,BP and says were taken and x-ray. 

I was seen swiftly.  I was advised at each and every test what was happening and the results.  I just had a bad chest infection and was given the appropriate drugs. 

I just want to praise the doctors nurses and clerical staff in the Lagan Valley.  The appointment system works wonderfully.  Their staff are a credit to them.  They are courteous and that are professional.  I felt bad having to take up their time as I couldn't get to see my doctor.  However I felt moved to write this appraisal.   Please ensure that the powers to be know how wonderful the staff are there 

Many thanks

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Responses

Response from Leanne Wilson, Interim Lead Nurse, Unscheduled Care, South Eastern HSC Trust 2 years ago
Leanne Wilson
Interim Lead Nurse, Unscheduled Care,
South Eastern HSC Trust
Submitted on 18/08/2022 at 15:22
Published on Care Opinion at 15:39


Dear Jif56,

My name is Leanne and I am the LVH ED Sister. Thank you so much for taking the time to share your story. I am delighted that you had such a positive experience to our Phone First Service yesterday. I know all staff involved in your journey will really appreciate your lovely comments and it will be a pleasure to share this feedback with them.

I hope you are feeling a little better.

Thanks again,

Leanne

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