"Bad experiences - no support when cant manage…"

5 generations of my family registered here and many cousins, aunties, uncles and neighbours. I have asked all if they are having the same sorts of problems and answer is yes but seems like nothing is done to make this better for patients who don't manage these very obstructing systems left since covid. It is like the GPs think doing lots of appointments in a day is good when it is not if you can't even get a telephone appointment let alone a real appointment when you see a GP. Extra numbers does not mean a better GP service it simply means those able to manage all these non person systems are getting a GP and others aren't.

It fits if you are young professional if you have good English if you aren't deaf if you don't have mental illness if you can afford a phone if you have access to the internet ( although the online form is rarely open when tried it as people here say and too difficult if not a simple question).

None of my older relatives can manage the telephone appointment system and have given up trying to understand and the GP shouldn't be saying it is up to family to help when we all have to work or aren't living close enough. Really really bad for those with very bad mental health and cousin with mental health so bad he is sectioned tries and tries but hasn't even been offered a telephone appointment because he doesn't know the information reception try to ask. He now has no more medication and so his mental health gets worse as he has no way to telephoning and getting through and gets panicky and confused and then too ill to do this.

I am a community worker and see there is no information anywhere on how to get an interpreter when NHS is meant to do this and this stopped so many people in my community getting appointments. My other cousin can't get a signer and is deaf so can't use the telephone but they don't reply to emails he sent so he gave up as well. I have family and friends with very bad mental health who don't have phones so how are they meant to see a GP ? . Not sure how to arrange chaperones for sister and my mum as nothing on website at all and was told by receptionist that they couldn't see a female GP and there is apparently no policy on this at all . This is very basic and important information, lots of women and girls don't want to see a male GP.

Not allowed to be given an appointment to see a GP if you go to reception and when I went with my dad who is extremely frail receptionist said not possible even when explained to her that he couldn't manage telephones.

This is all a very real problem for those who are already excluded in the first place and sorry but this is all wrong.Why would GPs have twitter accounts but not interpreters or advocacy links or chaperones or offer support to those who struggle? Money should have been used to help those who needed it but it looks more like GPs here want social media for different types of patients? this is a very big surgery and there is reall no excuse.