"Feeling depressed"

I contacted my Doctor at the beginning of December 2021 as I had had a low mood for several months. They suggested I contacted Talking Therapies in Somerset. I contacted them straight away and got initial telephone appointment on 9th February. I waiting in all day for them to call and they did not. So I contacted them and a nice lady managed to arrange another appointment on 28th February - which they made. After about an hour discussing my feelings etc they told me that their service was unable to help and then sent me a letter which contained a list of charities that I could contact.  

But that was it. In my experience when you go to the doctor they will either help sort you out or refer to to someone who can. However no referral was made. It looked like I would need to start the process again - possibly with similar wait times and possibly with the similar rejection.

This experience certainly did not help me.

It would have been better for me if they made some form or referral of at least a recommendation to whom I should contact given the information I gave them rather than me feeling I had to start again.

I told the Doctor and bless them, they did make a referral for me to talk to someone.

I realise that you have been very busy recently and do not want to criticise however I thought that I would share my thoughts.

In my case I would have preferred it if you had given more considered guidance on what I should do next.