"Poor appointment booking system"

I am not usually one to complain about the NHS  but I think the system of having to phone from 08:00 on a Monday morning to get an appointment for that week with a GP just simply doesn’t work. It took 201 continuous phone calls (46 minutes) to eventually get through for an appointment (you don’t even go on hold, it just says user busy).

I had to take time off my work to do this. I think for people who are working and may struggle to take time off it’s just an extremely difficult process and makes its very difficult for patients to access a GP (which is already difficult anyway with current pressures). It is no fault of the GP's/receptionists etc but just a system that isn’t a good one.