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The staff were absolutely fantastic

Posted By phoenixwb47

"The staff were absolutely fantastic"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My father was very ill  so we called the emergency services.  Within a very short space to time, a paramedic called Dave arrived.  He was absolutely brilliant and made my father comfortable.  He was then joined by a further 2 paramedics who were also excellent.  They were so kind, compassionate and professional.  We were so impressed.

Following this visit, it was decided to keep my father at home unless his condition worsened.  The following day my father's condition worsened and this was recognised by a responder called Tracey, so 2 further paramedics arrived and again they were excellent and again were so kind, compassionate and professional. 

My father is now in Treliske Hospital being treated for TB.  I spoke to a nurse treating him yesterday evening and she was so kind and professional too and I would like to thank her too.  I visited A&E this morning to drop off some belongings for my father and couldn't believe how busy the A&E Department were.  The staff were absolutely fantastic and we should all be so grateful.  So THANK YOU to everybody involved at the NHS for everything, from the Paramedics, nursing staff, doctors, responders and reception team.  You are ALL very much appreciated. 

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Responses

Response from Operations Manager, Emergency Department, RCHT nearly 2 years ago
RCHT

Submitted on 17/08/2022 at 11:28
Published on Care Opinion at 11:39

Dear phoenixwb47,

Thank you for taking the time to share your feedback, I am so pleased that you found the staff to be absolutely fantastic. I will make sure that your feedback is shared with the team so they are aware of your experience, I am sure they will be very pleased to receive it. I hope that your father is recovering well.

Best wishes, Scott

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 18/08/2022 at 11:40
Published on Care Opinion at 11:40

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 14:03
Published on Care Opinion at 14:03

Dear Phoenixb47,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message- we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

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