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"A radiology appointment"

About: Woodend Hospital / Radiology

(as the patient),

As a cancer patient I routinely attend radiology for 6 monthly scans for metastasis.  I had an appointment on Wednesday this week at Woodend Hospital which quite frankly was upsetting as the staff member I saw was in my opinion very unprofessional.  Made me feel that my case was a waste of their time.  I left with the opinion they had very little if any knowledge of my rare disease and not knowing if my scan had been carried out thoroughly.  An extra concern that a cancer patient does not need.

Next time not only will I worry about the scan results but also about the person carrying it out.

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Responses

Response from Jennifer Fraser, Service Manager, Outpatients, NHS Grampian nearly 2 years ago
Jennifer Fraser
Service Manager, Outpatients,
NHS Grampian
Submitted on 15/08/2022 at 11:25
Published on Care Opinion at 11:25


picture of Jennifer Fraser

Dear tucanaqw47

I am so sorry to read about the upsetting experience you had when you attended Woodend for a scan last week. This is not acceptable, please can you contact us directly so that we can fully investigate why this happened. We also want to ensure that the scan and report have been carried out appropriately. We would like to learn from this and improve the service going forward. Please email aileen.grant1@nhs.Scot who will look into this for you.

Kind regards

Jennifer

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