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"A big pat on the back for everyone in 33"

About: Victoria Hospital / Gastroenterology

(as the patient),

I was recently a patient within Ward 33 at VHK. I was admitted with acute cholecystitis and I was in for 4 days. They deserve praise for their cleanliness, care and attention to details, and at every level from the domestics and n/a's to the Staff nurses and Charge Nurses.

In the past, I have seen that when a staff member is admitted as an in-patient, everyone avoids them like the plague, and they are only approached when they need to be. My experience was the polar opposite.  Everyone was attentive, polite and could not do enough.  The domestic asked if it was ok to come in and clean my room, the nursing auxilliaries could not have been more helpful, ensuring I had everything I needed.  Nursing staff were attentive and not stand-offish because I was staff, and the Charge Nurse (upon my arrival) was well informed, thorough and on the ball.

Finally the Consultant and the Registrar who attended to me, were approachable, patient and they took the time to listen.

All in all, a big pat on the back for everyone in 33 - Well done and thank you!

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Responses

Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 2 years ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 21/08/2022 at 15:55
Published on Care Opinion at 15:55


picture of Karen Peacock

Hi robinwx86

Thank you so much for taking the time to provide your feedback on care opinion. I will share your kind words and thanks with my colleagues and the whole team in Ward 33, they will be so pleased to have met all your needs during your hospital stay.

Thank you again for sharing your experience, I hope you continue to recover well.

Take care

Karen Peacock

Clinical Nurse Manager for Planned care

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