"The most frustrating experience"

Honestly, I am so fed up with this surgery. You cannot enter the building without an appointment and trying to get through on the phone can seem almost impossible. I have spent literally hours this morning trying to sort out my repeat medication. It's authorised by a GP and sent to Boots Pharmacy. Boots emailed to let me know of a problem getting the script from the surgery so I called the surgery...and called ...and called. Eventually someone picked up, so I explained the issue and said my GP needed to authorise the mess to be told a very long, complex and boring tale resulting in me Tring to reorder the script from the GP online service. Epic fail - there was a problem with their site - it told me the meds had been ordered but I needed to collect from a Boots store in Leicestershire!!! I call the surgery to explain the whole saga, whereupon the receptionist said "Oh, the GP needs to reauthorise your repeat prescription." I angrily told her that I had said that in the first call at the very start of the conversation. It seems that can order my measurements for me over the phone - she did it there and then. What an absolute fiasco!