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"Caring and helpful staff"

About: Russells Hall Hospital

I went for a blood test at Russells hall. The blood department was particularly busy and the team were working as quick as they could to get through everyone. I started to feel unwell whilst there as I'm not a fan of blood tests. Unfortunately I vomitted and felt very faint, the ladies went above and beyond to make me feel at ease, they helped to calm me down, took my bloods very quickly and made sure I was feeling well before moving on even though they were completely run off their feet, nothing was too much for them.

Thank you for being so patient and caring with me

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Responses

Response from Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 3 days ago
Submitted on 08/08/2022 at 16:03
Published on Care Opinion at 16:03


Thank you for taking the time to tell us about your experience in the Phlebotomy Department at our hospital.

It is great to hear that our staff were attentive and able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them.

All the best and take care.

Patient Experience Team

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