"What is happened to this once great practice"

What is happened to this once great practice I have been a patient here for over 35 years and have always praised and recommended this GP Surgery I feel I am no longer able to do so I have been made to feel it’s an inconvenience to be ill my mental health has suffered considerably over the last few weeks trying to make appointments for minor things having dressings changed blood tests I am 69 years of age have no family and very little support I find it very difficult asking for help I have always found the doctors and nurses when you do get to see them have been excellent however your reception services are not as they once were And I dread having to contact them for example I had a minor fall and waited to go to the hospital at the weekend to get it seen to previously I would’ve come to see the Nurse now battling to get appointment every time I need to get my dressing changed I know it’s been a difficult few years for the NHS as it has for everybody I had a cancer diagnosis last year and was treated at Barts I could not wish for a better treatment and all the staff treated me in a kind considerate way and I had to deal with making lots of different appointments and it’s never made me feel as I feel now a weeping mess