I was told to go to the hospital as a matter of urgency by 111 as I was suffering symptoms of a brain issue (seizure, headaches, pressure, confusion, fatigue) so I went in. I waited 6 hours to be seen and the doctor was inexplicably rude to me. Said that it was not an emergency as my vital signs were fine and that I should not waste their time as I was just stressed. I explained that I had a fit previously and was told that I needed to see a gp and not the hospital. I said I was really worried about my brain and that I felt that something was really not right but instead of trying to comfort me he told me to go home and that I shouldn't be there. I said I was advised I needed to come to the hospital and he said they say that to everyone and that 'you don't just turn up at the hospital because you think something is wrong with your brain' and 'if you are still worried you can go back to the nurse and wait another 6 hours'. I understand that he perhaps couldn't do the scans/tests I needed but was there any need to be so rude to me? And if this was the case why didn't the nurse tell me this instead of making me wait 6 hours in a waiting room in distress.
"Awful experience, rude staff"
About: Whipps Cross University Hospital Whipps Cross University Hospital London E11 1NR
Posted via nhs.uk