This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My PAU experience in RACH"

About: Royal Aberdeen Children's Hospital / Paediatric Assessment Unit (Children's Assessment Unit)

(as a parent/guardian),

So I have had to take my kids to A&E a few times and then we get sent to PAU. 

The 2 occasions I can remember, we were there late at night not knowing if we were going home or spending the night there. I was pretty tired as I worked the previous night and hadn't gotten any rest. I requested for the staff to give me bedding for the other bed but my request was declined. They said I will only be given bedding if the doctors confirm that we are spending the night. 

I thought it was very odd because this was at almost midnight. I would turn off the light to let my daughter sleep as she was being checked 4 hourly. And when the RNs come around they would turn on the brightest light without asking me how I felt or if I wanted it.

It felt like they had been speaking about me at the Nurses station because as they pass through the room they would always sneak a peak. I felt very uncomfortable and couldn't wait to get out of there.

I kept asking myself, "Where is the person-centred care"?

It's such a shame the NHS is doing such an excellent job but some staff at the PAU RACH are spoiling the good work.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Danby, Clinical Nurse Manager, Royal Aberdeen Children's Hospital, NHS Grampian 6 days ago
Sue Danby
Clinical Nurse Manager, Royal Aberdeen Children's Hospital,
NHS Grampian
Submitted on 05/08/2022 at 14:58
Published on Care Opinion at 15:29


I am so sorry to hear about the experience you have had. I would be grateful if you could e-mail me directly on sue.danby@nhs.scot with your child's name and admission date so that I can look into this in more detail with the staff concerned and ensure other families do not experience this.

Kind Regards
Sue Danby

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k