So I have had to take my kids to A&E a few times and then we get sent to PAU.
The 2 occasions I can remember, we were there late at night not knowing if we were going home or spending the night there. I was pretty tired as I worked the previous night and hadn't gotten any rest. I requested for the staff to give me bedding for the other bed but my request was declined. They said I will only be given bedding if the doctors confirm that we are spending the night.
I thought it was very odd because this was at almost midnight. I would turn off the light to let my daughter sleep as she was being checked 4 hourly. And when the RNs come around they would turn on the brightest light without asking me how I felt or if I wanted it.
It felt like they had been speaking about me at the Nurses station because as they pass through the room they would always sneak a peak. I felt very uncomfortable and couldn't wait to get out of there.
I kept asking myself, "Where is the person-centred care"?
It's such a shame the NHS is doing such an excellent job but some staff at the PAU RACH are spoiling the good work.
"My PAU experience in RACH"
About: Royal Aberdeen Children's Hospital / Paediatric Assessment Unit (Children's Assessment Unit) Royal Aberdeen Children's Hospital Paediatric Assessment Unit (Children's Assessment Unit) AB25 2ZG
Posted by reticulumxw33 (as ),