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Care Opinion

We were in and out so fast

Posted By Simpysimp

"We were in and out so fast"

About: Queen Margaret Hospital / Minor Injuries Unit

(as a service user),

I took my son to MIU after a head injury (111 had advised us to take him to A&E which I felt was inappropriate so took him there), the receptionist was so friendly, kind and helpful. We were seen by ENP James who was fantastic, brought us straight in and treated my son quickly. We were in and out so fast, which I was grateful for as my son was quite distressed being in a strange environment. Thank you. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 18/08/2022 at 20:01
Published on Care Opinion at 20:01

picture of Siobhan Mcilroy

Dear Simpysimp

Thank you for taking the time to post on care opinion, we appreciate all feedback. My name is Siobhan Mcilroy, Head of Patient Experience. I am sorry for the delay in responding to your comment. I am pleased to hear that you and your sons' experience was positive and I am sure EMP James will be delighted to know that you were overall very pleased with his care and the service in general. I hope your son is feeling better and making a speedy recover. It can be quite upsetting bumping your head and having to go to hospital and as a parent, it can be quite a worrying time too. I am glad you were see quickly and all was well. I will ensure your comments are passed on to the team. Take care and best wishes, Siobhan McIlroy.

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife nearly 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 19/08/2022 at 09:16
Published on Care Opinion at 09:16

Dear Simpysimp

Thank you for your feedback. It is lovely to note that your son was seen and treated with out delay. We understand coming into hospital following an injury can be a daunting experience, we always aim to provide safe and effective care, it is good to see that was your experience. I will ensure that ENP James and the reception team sees your feedback, they will greatly appreciate this. It is good to hear that you found our team to be friendly, kind and helpful. I hope your son has recovered well. Thank you again.

Best wishes

Jamie Doyle, Minor Injuries QMH

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