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"District Nurse and caring for our mother"

About: Bromley Healthcare / District nursing

(as a relative),

We had a fantastic, empathetic and expert district nurse come and support us at the end of our mother’s life,  Grace from the Beckenham team. We had called the hospice nurses, because our mother was on a morphine infusion, but she had become very distressed. Her breathing was very laboured and she crying out with every breath. Grace attended just before the hospice nurse arrived, to check the infusion set up the day before by out of hours staff. Grace carried out her assessment and was very professional. She was a true advocate for the patient. The hospice nurse said she didn’t think our mother was in pain, or suffering. Grace said she was, explained why and the hospice nurse agreed with her. When she checked the infusion she  said she was surprised to see she was on the smallest  amount and obviously needed more. Grace and the hospice nurse made my mum comfortable and she was no longer distressed and she died comfortably in her bed with her family around her. Grace was also extremely compassionate towards my sister and I and we felt very relieved and grateful to her. 

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare nearly 2 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 08/08/2022 at 09:57
Published on Care Opinion at 09:57


Dear ITW,

Firstly, my sincere condolences to you and your family for your loss.

Thank you so much for taking the time to provide feedback of your mother's positive experience of the District Nursing Service.

I am so pleased to hear that Grace was able to help your mother be more comfortable, and supportive with you and your sister at such a distressing time.

I will forward your comments on to Grace, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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