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"Mum's diagnosis handled with care and compassion"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment

(as a relative),

My mum was admitted to ward 101 after feeling very Ill for over a week, at 81 and being very deaf she was treated with respect and she found her care to be very good. The tests she needed were carried out very quickly and unfortunately she wasn’t given the best of news.

I have to say a special thank you to Dr Carter the consultant who broke the news to my mum very sensitively and privately and took time to explain things to her even though he had to repeat himself several times due to her being deaf.

It meant a lot to me as I was with her at the time and couldn’t have asked for the bad news to be delivered any better, he certainly came across with care and compassion and for that I thank him, Mum is getting the follow up and tests required after her care was taken over by the specialty required and again that is all down to the excellent team work at ward 101.

Doctor

Doctor


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Responses

Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian yesterday
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian
Submitted on 07/08/2022 at 12:16
Published on Care Opinion at 12:16


Dear Mertin,

Many thanks for taking the time to write in about you and your Mum's experience in Ward 101, especially at this difficult time for you. I will ensure your kind words are passed on to the team, and in particular Dr Carter, and know how much it will mean to them.

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