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Was told there were no gluten-free options

Posted By Elle2

"Was told there were no gluten-free options"

About: Crosshouse Hospital / Combined Assessment Unit (CAU)

(as a service user),

Had informed staff I am wheat intolerant and don't eat dairy. Had asked for suitable foods. Was told there were no gluten-free options and if I wanted soya milk I should go to the shops and buy it 

I was feeling extremely nauseous and hadn't eaten or drank properly for sometime. 

Was then told I should be at home not taking up a bed.very disparaging attitude. Did over hear staff talking about how difficult I was. Not at all professional,or person centred, 

Only a few staff who were at all caring, compassionate or professional. 

Felt very weak and difficult to do anything ,due to not being able to eat and then not having anything I could eat without it increasing gastric pain.

A previous story on here had a response saying information re different menus/diets were to be provided to wards. Maybe the next stage should be a clear set of instructions for staff to follow. 

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran nearly 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran

Submitted on 05/08/2022 at 16:23
Published on Care Opinion at 16:38

Many thanks for sharing your feedback. I was very sorry to learn of your poor experience during your recent admission to the Combined Assessment Unit. Please be assured that this is not the compassionate, patient-centred care that we aim for. I was particularly disappointed that the attitudes of some of the staff you met were lacking in empathy for your situation. We would welcome the opportunity to look into your concerns and if you think that would be helpful please feel free to either call me, on 01563 826210 or email me at linda.russell7@aapct.scot.nhs.uk.

With best wishes,

Linda

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