I was A & E for 14 hours. The initial doctor I saw in the emergency treatment centre was great. But once I went through to A & E it was a different story. I was greeted by reception staff I found very rude and who talked to me like I was an an inconvenience to their day. If poorly patients irritate you, I'm sorry, but get another job!
The nurses seemed very abrupt. They ram covid tests up your nose and down your throat in 2 seconds flat. To me without any care in them whatsoever. Blood tests and cannula fittings are rough. I had a tray chucked on my lap while I was having bloods taken because the nurses didn't have a surface to work from. All they did was yawn into their hands and moan that they were tired and couldn't find the correct bottles to take blood. None of this was done with care. I felt like I may as well have been a rag doll.
I was called back into the nurse after 11 hours for meds. I then felt told off by the nurse stating they had been calling me for over an hour. I had been sitting waiting. I found out they couldn't even pronounce my name and no wonder I didn't realise it was me they were calling.
I always have great respect for all our NHS workers,they do a great job but this experience was just horrendous. I've never come across so many nurses that lack a bedside manner. When your absolutely in major pain and need help this is not the treatment you need. I would have rather stayed at home and been doubled up in pain on my own bed than have to endure the experience I had.
"Poor experience in A & E"
About: Russells Hall Hospital / Accident and emergency Russells Hall Hospital Accident and emergency Dudley DY1 2HQ
Posted by Perranporth (as ),