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"Poor experience in A & E"

About: Russells Hall Hospital / Accident and emergency

(as the patient),

I was A & E for 14 hours.  The initial doctor I saw in the emergency treatment centre was great. But once I went through to A & E it was a different story.  I was greeted by reception staff I found very rude and who talked to me like I was an an inconvenience to their day. If poorly patients irritate you, I'm sorry, but get another job!

The nurses seemed very abrupt. They ram covid tests up your nose and down your throat in 2 seconds flat. To me without any care in them whatsoever. Blood tests and cannula fittings are rough. I had a tray chucked on my lap while I was having bloods taken because the nurses didn't have a surface to work from. All they did was yawn into their hands and moan that they were tired and couldn't find the correct bottles to take blood. None of this was done with care. I felt like I may as well have been a rag doll. 

I was called back into the nurse after 11 hours for meds. I then felt told off by the nurse stating they had been calling me for over an hour. I had been sitting waiting. I found out they couldn't even pronounce my name and no wonder I didn't realise it was me they were calling. 

I always have great respect for all our NHS workers,they do a great job but this experience was just horrendous. I've never come across so many nurses that lack a bedside manner.  When your absolutely in major pain and need help this is not the treatment you need. I would have rather stayed at home and been doubled up in pain on my own bed than have to endure the experience I had. 

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Responses

Response from Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 6 days ago
Submitted on 05/08/2022 at 16:12
Published on Care Opinion at 16:12


Thank you for taking the time to share your experience at our Emergency Department at our hospital.

We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. Your feedback has been shared with the Matron and senior management who will take appropriate action.

We strongly urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net to discuss your concerns further.

Kind regards,

Patient Experience Team

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