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"The paramedics were great with me"

About: Lurgan Hospital / Ward 2 (Stroke care) Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

The ambulance brought me over to Lurgan a few days ago. They were great with me and calmed me right down. They gave me some pain relief which was very much needed and they had a lovely chat with me.

The food here is nice, a little cold sometimes however it is nice. The staff are all great, very welcoming and friendly. Cleanliness is brilliant, room is cleaned to perfection.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, NI Ambulance Service 6 days ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
NI Ambulance Service
Submitted on 05/08/2022 at 09:52
Published on Care Opinion at 09:52


picture of Neil Gillan

Dear Niamhh1,

Thank you for taking the time to share you valued feedback and detailing your experiences of the ambulance journey and your time on the ward. It was reassuring to hear that the NIAS staff were great with you and able to calm you down. I wish you the best with your recovery.

Best wishes

Neil

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Response from Sinead Morrow, Senior Nurse Non Acute Hospitals, OPPC, SHSCT 2 days ago
Sinead Morrow
Senior Nurse Non Acute Hospitals, OPPC,
SHSCT
Submitted on 09/08/2022 at 16:52
Published on Care Opinion at 16:52


Good afternoon, thank you for this feedback.

I am so happy this is your experience in our ward..

I will be delighted to share your kind words with the team.

Please have a chat with any of the staff about your meals,

Wishing you a speedy recovery

Many Thanks Sinead

Sinead Morrow

Nurse Manager

Non Acute Hospitals

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