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Rubbish hospital

Story from nhs.uk

"Rubbish hospital"

About: Newham General Hospital

Absolutely disgusted with the way the reception staff dealt with our situation in the A & E department. They have no care or sympathy towards anyone and kept on stating different waiting times otherwise. No air con in waiting room. Absolutely no professionalism whatsoever, why do you hire such individuals who do not focus on duty to care to patients? I will never ever come to this hospital again.

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Responses

Response from Newham General Hospital nearly 2 years ago
Newham General Hospital

Submitted on 01/08/2022 at 09:33
Published on nhs.uk at 19:13

Dear Patient

We are sorry that the expectation that you should rightly expect from our staff has not been met (and this includes the environmental issues). This experience has resulted in you expressing that you will not visit Newham General Hospital again and we fully appreciate your right to seek alternative hospital care. We would however like the opportunity to look into this and if you do wish for this to happen, please contact our PALS team on site who will be happy to assist you further. Kindly note that they will require more detailed information from you to aid their enquiries. They can be contacted on via email to nuhpals.bartshealth@nhs.net or by telephone number 0207 363 9292.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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