"Terrible experience - still no outcome for ?…"

Previous review (crm:0303950) rejected for not enough detail, but I suspect its just because its negative.

Arrived at urgent at 18:30 and joined the first of 3 standing-only queues, gave my details to some sort of administrator which he entered into computer who then walked me to a second queue. Had to stand in this for approx 30 minutes, had to sit on the floor after about 15 as i was in too much pain to stand. Got my obs taken and asked staff member doing it why we all had to stand and queue, why couldn't our name just be called as there were plenty of seats there but noone could leave the queue to sit (unless they had someone with them who could queue for them) or they would lose their place in it? He replied i dont know i only work here, its not up to me. Told to join the next longer queue which turned out to be for streaming. Had to stand in this for another hour, had to keep sitilting down as my arthritis does not allow me to stand in the same position for any length of time without severe pain starting plus i was there for muscle cramps in legs which were very sore. Rang switchboard to explain the situation and ask for help as I could see i was not the only patient struggling (a man behind me was breathless, a woman in front was laying down on the floor), switchboard spoke to site manager who confirmed this is their policy that ill patients have to stand in multiple queues. Left the queue & asked the drs & nurses why we all had to stand, they told me it was a management decision. I asked them if they could see the lady laying on the floor, they said yes and only then proceeded to do something calling security to get them a wheelchair for the woman and checking if her obs were okay. When i saw the streamer some time later he apologised for the standing queue reiterating it was a management order. I told him it was unsafe and they should advocate for patients instead of ignoring the situation. He then took my history but forgot to put down i had recently started combined contraceptive which is a risk factor in why i attended and how i presented (new onset daily lower leg cramps and headaches ?blood clots) and i was sent to majors b and finally there were seats patients could sit in, but they were metal and plastic and rock hard. Another woman in a wheelchair started crying out in pain and asking for help, no staff came until she had called several times and as soon as the nurse arrived she started having a seizure, they had to get her to resus, so what was she doing unsupervised in majors b in the first place? At approx 10pm my bloods were taken but wasn't told what for despite asking. Told triage nurse i am autistic and bright lights, noise and crowding were too much for me, he didnt answer me. At 10 past midnight i asked when i would be seen by a dr and was told there were 8 people in front of me with a 7 hour wait. I left the department at this point as i had been there nearly 6 hours and had worked all day. Still no results, left unsafe.