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"Shocking "

About: The Royal London Hospital

Let me start by saying the staff are great. However right outside of the hospital is a complete joke. The crowds that gather drinking alcohol having party’s with speakers right outside the hospital is shocking and disgusting especially as hospitals are vulnerable places. These people are loud rowdy and aggressive who make many comments to the normal people walking past too get access into the hospital as well as leaving. Security seems to be doing nothing apart from watching police presence is not huge. These people make it unsafe for people going through things at the hospital. The hospital needs to do more to remove this anti social behaviour right outside as my mother was too scared too be outside due to these people and leaving the hospital myself one of the drunks threw a drink at me and dared me to say something as there was at least 40 of them having a blast. It is truly shocking this is allowed.

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Responses

Response from The Royal London Hospital last week
The Royal London Hospital
Submitted on 01/08/2022 at 08:43
Published on nhs.uk at 19:05


Dear Visitor

Thank you for your kind words about the staff. However, we are sorry to read of you and your mother's experience and fully appreciate how upsetting and frightening this situation must have been. This is not what we expect, nor should a patient/visitor expect when visiting a hospital. We would like to look into this further and would appreciate if you could kindly contact our Patient Family Contact Centre (PFCC) to provide them with more information about this encounter which will assist us with our enquiries. They can be contacted by email to bartshealth.familycontact@nhs.net or by telephoning 020 3594 2040. We look forward to hearing from you; in the meantime, we will be sharing your feedback with the service.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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