"Poor care on telephone appointment"

After waiting a few months with symptoms which were significantly impacting my health received a telephone appointment with a junior doctor who unfortunately I found dismissive and condescending. I received some advice but was not fully listened to and some of my symptoms were missed.

I found it difficult to navigate the telephone appointment system for future calls. The system asks patients to be available 30m before and after the call - this is quite impractical for anyone with their own client facing job role to manage or in a job where they may have to take work calls unexpectedly. I had ensured I was available at the time of the call and 15m before and 30m after this however had to take a work call within the hour window I was given and consequently missed my appointment. I appreciate I was not free for the entire hour time window I was asked to keep free and wrongly assumed at least one attempt to call me would be made either side of the actual appointment time provided. I was called twice on the day of the appointment but 25 minutes before the appointment time given and with a 4m gap between the two calls - which felt like a deliberate choice from the doctor calling hoping I would not answer a second time My mistake for hoping that the specific appointment time given meant something.

Really very poor care and not enough effort made to actually ensure you speak to patients. I appreciate the department will be busy and under huge pressure but other departments manage to have realistic methods of seeing or speaking to patients and I am unsure why this department cannot do the same. I am still unwell and I have no way of actually addressing this