"Dread calling reception"

It is virtually impossible to get an appointment and reception staff are mostly at best, unhelpful and at worst, rude. I now dread having to make an appointment. You are not made to feel welcome or safe at this surgery. They are still playing the 'stay away due to covid' pre-recorded message on their appointment line despite the fact that you are apparently now able to walk into the surgery. I suffer from anxiety and have been unable to reach my doctor for a week after experiencing unpleasant side-effects while following her instructions to weaning myself off the drugs. Being unable to reach any doctor, being cut off the phone when trying to make an appointment and being faced with unhelpful and unempathetic staff when I do (I was told to 'send an email') only exacerbates my anxiety. I have thankfully moved home and will be changing my surgery immediately.