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"which I thought was a very nice gesture for her to do"

About: Craigavon Area Hospital / Orthopaedics

(as a staff member posting for a patient/service user),

I have suffered an injury to my leg 5 Months before being admitted for my operation. I went to my doctor about a severe pain I was having in my leg he then referred me to the minor injuries/fracture clinic in Craigavon Area Hospital. When I came in to see the consultant I was left in the room waiting for over 2 hours on my appointment it wasn’t an ideal wait time but they did apologise for the wait and told me that it was extremely busy. They weren’t 100% sure what was causing my injury so I needed an ultra sound scan. After the long wait, I was told it was too late in the day for an ultra sound scan. I had been walking in the boot without any protection and one of the nurses notice this and asked then provided me a sock to put on my foot which I thought was a very nice gesture for her to do. After eventually having my scan a couple of days later, the Dr show so much professionalism when speaking to me and acted quick as he said that I would need to go into surgery asap on my leg. So they arranged a day for me come in and have the surgery, I came in Friday but my operation has been rescheduled to tomorrow I wasn’t annoyed about this as they did inform me of this change and the staff on this ward(Orthopaedic) have been all so friendly and helpful. My bed is comfortable which I was delighted about because at times some hospital beds can be really uncomfortable. The food on ward has also been great as well with the cleanliness of my room cleaners are always on the floor and change the bed regularly!

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Responses

Response from Joanne Nugent, Ward Sister, orthopaedics, Acute Directorate, Southern Health and Social Care Trust nearly 2 years ago
Joanne Nugent
Ward Sister, orthopaedics, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 07/08/2022 at 15:47
Published on Care Opinion at 15:47


Hello. Thank you for taking the time to tell your story. I apologies that you were waiting and suffering so long with your injury. I am glad you found the staff on the orthopaedic ward friendly and helpful and I will pass this on to all staff. All staff on the ward are working hard to improve patient experience and ensure the ward is kept clean and tidy.

I take this opportunity to wish you a full recovery after your operation.

Kind Regards

Joanne

Clinical sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust nearly 2 years ago
Submitted on 08/08/2022 at 09:51
Published on Care Opinion at 09:51


Thank you for posting about your experience in Craigavon Area Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food and cleanliness of the ward to the Catering & Domestic Services Team.

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