"Impossible phone wait times"

About: Vale Medical Centre Vale Medical Centre Forest Hill SE23 2JF

Posted via nhs.uk 2 years ago

It is absolutely impossible to get through to this surgery to make an appointment. The surgery opens at 8:00 and at 7:59 when you call and get put in the queue, there can be anywhere from 30 to 100 people ahead of you in the queue. By the time the call is answered the appointments for the day are gone. The same thing happens on following days. Why is this acceptable?

More about:

surgery

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Vale Medical Centre

Submitted on 29/09/2022 at 09:29

Published on nhs.uk on 30/09/2022 at 09:57

Dear Patient,
I am sorry to hear about your experience. Unfortunately at the moment we are extremely busy, with very high demand well above the usual level for this time of year. Our reception team use their expertise to help us use our resources wisely and fairly, improving patient access overall.
Please rest assured that we are doing all we can to be able to provide access to all our patients.
If you would like to discuss this in more detail please do not hesitate to contact the Practice Manager.
Vale Medical Centre

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Vale Medical Centre

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Impossible phone wait times

"Impossible phone wait times"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k