This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fantastic staff in day surgery"

About: New Victoria Hospital / Day surgery

(as the patient),

I attended day surgery for a minor ENT procedure under Mr Kontorinis, he was also working with another doctor but I cannot remember his name.  Both were fantastic and kept me very calm and explained everything before and afterwards.

The staff in day surgery were fantastic, Eva who was looking after me pre and post op was brilliant, and the nurse who held my hand throughout my procedure. It's amazing someone holding your hand when scared and nervous makes such a difference.

Despite the NHS being under so much pressure the staff always take time for you and are a credit to the NHS.

Due to severe hard of hearing issues and lip reading all staff were very accommodating and worse a clear visor to enable me to understand what was happening

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 29/07/2022 at 09:54
Published on Care Opinion at 09:54


picture of Kevin Torbet

Dear jazzqy77

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the Day Surgery Department of the New Victoria Hospital.

It was great to hear how Mr Kontorinis and the team looked after you so well keeping you calm and relaxed before and after your operation.

It was also nice of you to highlight the efforts of other staff including Eva who I'm sure will be happy to hear she was able to comfort you in your time of need. The little things can make all the difference as you say.

I will be sure to pass on your thanks to everyone involved who I'm sure will be happy to hear your recovering well and appreciated all their time and effort.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k