"Care following a road traffic accident"

About: Adult Services / Condition Management Programme Adult Services Condition Management Programme Londonderry BT47 6WH Altnagelvin Area Hospital Altnagelvin Area Hospital Londonderry BT47 6SB Omagh Primary Care Complex / Rehabilitation ward Omagh Primary Care Complex Rehabilitation ward Omagh BT79 0NR Waterside Hospital / Physiotherapy Waterside Hospital Physiotherapy Londonderry BT47 6WH

Posted by empathyfn94 (as the patient), 2 years ago

I was involved in a serious life threatening RTA which has sadly left me disabled .
I spent time in both the Royal and Altnagavin hospitals - the care I got from the Doctors and nursing staff was first class and I would be forever grateful for their time and patience with me .
Sadly my only issue was the time I left Altnagavin Hospital in early December- I was due to go to the waterside hospital for intense physio. I was initially placed in a bridging unit ( it was a care home with an average of 90) for two weeks -
The two weeks became two months because of Covid !! Yet I had agency workers in daily.
I felt abandoned- no one from the waterside hospital came to me or even spoke to me on the phone . I could have had zoom - and zoom physio at least . Nothing . I believe this affected my healing. I’m extremely annoyed and very upset about this experience.
When I left the hospital I got fantastic help from the rehabilitation team in Omagh. I really want to thank Lisa the OH who give me a lot of confidence . I still hadn’t seen a physio at this stage 4 months after my accident .
Lisa in turn contacted the CMP where I got fantastic help and ongoing support from the amazing Caoimhe ( physio ) and equally amazing Natalie who have both shown a lot of empathy and emotional support to myself .

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Responses

Jennifer Mullan

Head of Secondary Care and Lead Nurse, Primary Care and Older People Service,

WHSCT

I am in charge of inpatinet services for older people for the WHSCT

Submitted on 27/07/2022 at 17:54

Published on Care Opinion on 28/07/2022 at 09:13

Hello empathyfn94,
My name is Jenny Mullan. I am Head of Service for secondary care for the Western Trust. I look after the rehab wards in the waterside hospital. Both areas offer rehabilitation to people following an acute episode of care. I hope that you are recovering well following your accident and I'm sure that you are delighted to now be at home.
I would be interested to discuss your rehab care with you and how you did not get transferred to the waterside hospital for your rehabilitation as you had expected. I would also like to understand the delay in you coming into the waterside and why you were also delayed in the care home. Additionally, I would also be keen to explore which team you did receive the excellent rehab support from as I'm sure you would appreciate that your kind words should also be shared with them.
I may well not be the correct individual to address the issues that you raise, however if we could discuss this further I may be able to direct you to another colleague who may be able to provide an answer to the issues that you have presented.
I am happy to be contacted to discuss anything further with you and may be contacted at the number below.
02871860007.
Kind Regards
Jenny

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Update posted by empathyfn94 (the patient) 2 years ago

Hello Jenny,
I will be only too happy to talk to you about my experience so it may help others and for your team to improve their after care support.
I will call next week.

Jennifer Mullan

Head of Secondary Care and Lead Nurse, Primary Care and Older People Service,

WHSCT

I am in charge of inpatinet services for older people for the WHSCT

Submitted on 28/07/2022 at 18:23

Published on Care Opinion at 18:23

Hello empathyfn94, I am actually away on Annual leave next week returning week commencing the 15th of August. Hopefully we can arrange to catch up then.
Best wishes
Jenny

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Liz Doherty

Occupational Therapist/ Condition Management Programme Co-ordinator, Condition Management Programme,

Western Health and Social Care Trust

Occupational Therapist / Coordinator for the Condition Management Programme in the Western Health and Social Care Trust

Submitted on 10/08/2022 at 15:09

Published on Care Opinion at 16:38

Hello empathyfn94,
I have just returned from leave to read your story and as the acting Co-ordinator for the Condition Management Programme (CMP) I am delighted to learn that your experience with us has been supportive and helpful.
I acknowledge that you may not have known about the CMP without the input of Lisa the Occupational Therapist in the Rehabilitation team in Omagh and it is great to make the connection between the services to each play a part in helping you on your rehabilitation journey.
I will certainly pass on your thanks to the CMP staff - Caoimhe the Physiotherapist and Natalie the Occupational Therapist who provided the support, empathy and interventions to help you at this time.
Thank you for taking the time to comment on our service, best wishes for the future.
Liz
Liz Doherty
OT / CMP Coordinator

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Niall Harkin

Principal Physiotherapist, Core Community & Rehabilitation Service,

Western Health & Social Care Trust

I manage community and rehabilitation Physiotherapy services in the Western Trust.

Submitted on 16/08/2022 at 16:28

Published on Care Opinion at 16:53

Hello empathyfn94,
My name is Niall Harkin, I am the Principal Physiotherapist for Community & Rehabilitation in the Western Trust, and I manage the Physiotherapists in the Waterside Hospital, as well as the Community Physiotherapy teams across the Trust.
I'm sorry to hear that you had such a bad experience after leaving Altnagelvin. Would you be able to give me a ring to discuss this further?
I will ensure that your kind words are passed on to Caoimhe in the Condition Management Programme.
My number is 02871865283.
Thank you
Niall

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