"Nasty receptionists."

Like almost every other review on this page, my concerns are focused on the receptionists and administrative staff.

Almost impossible to get on the phone to anyone. When you do eventually your told to call back tomorrow. I assume this is shortage of staff and resources. Perhaps not a problem specific to this clinic but a broader issue.

On two occasions I had to get documents filled out, signed and stamped by a GP for my occupation. On the first occasion, my form was given to a specific member of the admin team who I was told directly by them specializes in handling these sort of requests. It took well over a month and a half for my forms to be filled in. All I needed on them was a number of boxes ticked and a signature. In my view it could have been done in less than fifteen minutes. When I called up after endlessly waiting and informed them I was not happy I was given a blunt response as if it was my fault.

On a second occasion, I required an additional and final letter to be printed off by my GP. Knowing the GP, I asked the receptionists can I have an appointment to sit down with them in person, explain what I require and then have it printed there on the spot. Once again, something I would imagine would take up no more than ten to fifteen minutes. They said no. They further informed me that it would take thirty days to have the letter printed. After almost one month I made contact with only to be told that the letter had been ready after one week! I demanded to know why I was not contacted sooner but was bluntly mugged off by the receptionist over the phone. Upon arrival at the clinic to collect my letter. I was told that I cannot pay in card twenty pounds for the service but instead need to pay in cash. I, in anger and frustration, stormed off to the nearest ATM for cash. When I arrived back the receptionist gave me a warning that she had made a note of my alleged 'bad behavior' on their computer system. The poor receptionist I must of caused so much offense storming off, boo-hoo. According to her I should have known to pay in cash as I should have received a text message telling me my letter would be ready. I tried telling her that it has been almost a month I have never received a text message telling me the both the letter has been ready for a few weeks now and that I need to pay in cash. Clearly a technical problem exists in which I am not getting SMS notifications. Did they seem interested in getting to the bottom of that? Not the slightest.

I finally had it out with them for their attitude and reminded them of the amount of woeful reviews they have on this page which largely focus on them as a team. As I left they all just laugh and giggled at me in the most septic way possible.