"Connect Health is a waste of nhs money"

Is anybody from the local Care Commission Group ever reading these reviews? I have now been referred three times to this miserable lack of service in Croydon, in dire need of physio therapy due to back pain and severe difficulty in walking without a walking frame. Here is what happened 3 times:

1. The first I ever had from them was a letter that I had been discharged. They never made an appointment for me following the general practitioner’s referral. They claim they have sent an sms and rung, but nothing was received on my phone.

2. Second and third time a I did get an appointment via sms for a telephone consultation, but

3. they just cancelled it (also by sms) within hours of the time it was due to take place (the second time their sms arrived arrived after it was due to take place, they just let me sit there waiting for them) due to ’unfortunate circumstances’.

4. They did not automatically make a new appointment on any of the two occasions, instead ask the patient to phone and make a new appointment, but there is a catch

5. they do not answer their phones, you see, so the patient does not get a new appointment, because the patient cannot get through to get an appointment. And for the ultimate Catch 22:

6. a few months later they send a discharge letter, due to patient not making an appointment.

7. However, should a patient venture onto this site to complain, they have a bot replying within 24 hours with faked sympathy asking for name and details to be provided, so they can help. ( At least I hope it is a bot, otherwise these persons would be better employed taking care of patient appointments)

Nobody seems to be doing anything about this socalled service that is clearly set up with the aim to drain money from our NHS without offering anything to patients.