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"Not fit for purpose "

About: Medway Maritime Hospital

Was told there was an 8 hour back log for an ambulance. Yet on arrival there were 4 crews hanging around. She was very dehydrated. Nauseous And very sick . Very high temperature. She is 75yrs old was placed on a wheelchair in a busy corridor. Left waiting for nearly 24 hours the temperature in there was high . For her own well being i took her out of there . Taking her to maidstone instead. Absolutely shocking if I had the funds I would sue them !!!!

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Responses

Response from Medway Maritime Hospital 2 weeks ago
Medway Maritime Hospital
Submitted on 25/07/2022 at 21:24
Published on nhs.uk on 26/07/2022 at 11:20


Dear Arj,

We are really sorry to hear that your family's experience was poor and would like to understand more about what happened.

Please do contact our PALS Team (patient advice and liaison service) on 01634 825004 or medwayft.pals@nhs.net and they will be happy to speak with you.

very best wishes,

The Patient Experience Team

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