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"Brilliant Life Coach"

About: Primary Mental Health Care Services / Condition Management Programme

(as a service user),

I walked out of a job in late January of this year, I had been feeling low as I've a history of depression.  I then applied for Universal Credit. With being off work and effects of covid I became more isolated and my confidence plummeted.

However I received a telephone call from Lucia from Condition Management Programme (CMP) and can never thank her enough for that phone call. She chatted to me probably longer than her allocated time span, and it was a turning point for me.

I can't remember everything Lucia said to me but I do know I was able to see that I had it in me to get another job and if I didn't I could start going out and start to regain my confidence. She put my name down for next course of CMP and she phoned me again just to check on me.

I can't thank Lucia enough she is truly a brilliant coach, no nonsense person who I call an earth angel. I'm sure there are many who are indebted to her.

I was unable to attend her course due to fact that I am was working.

Yes I'm now working and loving it and  living again and can never thank Lucia enough for that phone call and her call yesterday to see how I was getting on and to sign me off. Even yesterday Lucia gave me further numbers to ensure that I'll not slip again. 

Lucia is a complete asset and I'm sure doesn't even realise how many people like myself she helps. Not only is she a brilliant Life Coach she also a really lovely approachable person and all I can say is a thank you Lucia for that phone call.

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Responses

Response from Stephanie Wethers, Head of Service, PMHC, Southern Health and Social Care Trust nearly 2 years ago
Stephanie Wethers
Head of Service, PMHC,
Southern Health and Social Care Trust
Submitted on 02/08/2022 at 16:56
Published on Care Opinion on 03/08/2022 at 09:01


Rose

Thank you for you feedback, and congratulations on your new job. It is reassuring to hear that our service was able to offer you support and you have been enjoying work again. I will pass on your feedback to Lucia and the Condition Management Team who will be very much encouraged by your story.

We really appreciate your feedback, thank you for taking time to share with us. All the very best for the future.

Stephanie

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