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Kindness & Care

Story from nhs.uk

"Kindness & Care"

About: York Hospital

Having spent another week being treated with kindness and great care on the Respiratory Ward. It's such a shame the little things are overlooked. Please please please why can't we have a cup of tea when we ask for one? One day we had 2 one 8am and one at 9pm. Yes I understand that the HCA's are very very busy but when I asked for one I was told Oh the trolley will be around soon. And yes I know it's not a hotel etc, but is a cuppa tea really to much to ask for? As I say I really have been shown kindness, love and care, please don't spoil it.

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Responses

Response from Claire Ferguson, York and Scarborough Teaching Hospital NHS Foundation Trust nearly 2 years ago
Claire Ferguson
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 17/08/2022 at 12:04
Published on Care Opinion at 12:04

Thank you for taking the time to write to us and let us know about the care you received in Respiratory ward at York Hospital, we appreciate any feedback that we receive.

It is very heartening to hear that you feel you have been shown kindness, love and care from the staff. I am sorry to hear that you were less satisfied with the availability of refreshments.

Unfortunately, as Care Opinion is anonymous I can't raise this with the Trust on your behalf, but if you are interested in having this looked at further please do contact our PALS service (Patient Advice and Liaison Service) on 01904 726262 or you can email pals@york.nhs.uk and they will assist your further.

Thanks again for taking the time to contact us,

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