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Plastic Surgery Out-patient's Department- great nurse

Posted By Thankfulwife

"Plastic Surgery Out-patient's Department- great nurse"

About: Glasgow Royal Infirmary / Outpatients Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as a relative),

My husband recently underwent extensive surgery due to an infection and was hospitalised for over six weeks.  He attended the Plastic Surgery out-patient's department at the GRI and was attended to by Nurse, Margaret.  Margaret is a credit to the team there.  She treated my husband with respect and compassion and clearly was skilled in her role.  She arranged follow up appointments to ensure they coincided with other planned visits to other specialties.  

Thanks to Margaret for her skill, manner and person-centred care.  People like her make what has been an awful experience overall so much more bearable.  I hope Margaret gets to see this post as such feedback is hugely important for staff to see.   

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Responses

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde nearly 2 years ago
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde

Submitted on 25/07/2022 at 17:40
Published on Care Opinion at 21:19

Dear Thankfulwife,

Thank you for sharing your husbands experience on Care Opinion.

It’s good to hear that your husband had a positive experience during his time with us.

I will share your comments with Margaret and the staff. I know they will be grateful to receive your kind words.

Many thanks,

Jackie Dunlop

Lead Nurse

Burns, Plastic Surgery and CIC

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Thankfulwife (a relative)

Thanks for your response Jackie.

In addition to the above which is specific to Margaret within your Out-Patients Dept, I would like to commend ALL staff within Ward 48. My husband was transferred from Urology at the QUEH and spent just over two weeks on Ward 48 at the GRI recently. He underwent reconstructive surgery and skin grafts. The staff there were outstanding. It was evident that they worked as a team and all provided excellent person-centred care. This was reassuring for us as a concerned family.

Thank you and well done to each and every staff member on Ward 48.

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde nearly 2 years ago
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde

Submitted on 28/07/2022 at 08:20
Published on Care Opinion at 09:43

Dear Thankfulwife,

I will certainly ensure that your lovely comments are shared with all the team in ward 48.

It is reassuring to read that you felt supported and the experience was person centred throughout your time with us. As a unit we strive to deliver excellence in all that we do and it is through feedback that we can improve and develop our services and ensure patients are at the centre.

Thanks again for taking the time to respond and wish your husband and you well.

Jackie Dunlop

Lead nurse

Burns, Plastic Surgery and CIC

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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