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"Difficulty in obtaining test results."

About: Borders General Hospital / Cardiology

(as a service user),

My wife and I both had Covid 19 in December 2020. We did not trouble the health services and gradually partly recovered. While still feeling unwell we presented for our first vaccination in February 2021. That day my wife experienced a worsening of her symptoms and within a few days I too became unwell again. Our symptoms have varied from month to month but have been sufficiently worrying to cause us to contact our GP. At first the best that we could get was advice to look at the guidance for those suffering with coronavirus on-line. The entire thrust of such guidance is to encourage people to get all the vaccinations that are on offer and, after our previous experience, this is something that we do not intend to do. Eventually I managed to get blood tests, an appointment for an ECG, a Cardiocall device and, one month ago, an Echocardiogram.

Trying to obtain the results of these procedures has been impossible. When I telephoned the BGH I was told that the Cardiologist does not speak to people on the telephone.  Why should this be the case? I have held a responsible positions in my time but never found it necessary to elevate myself above the people in whose interests I was employed. I considered that it was part of my job to evaluate and feedback to people.

I have subsequently pestered my local GP practice but still cannot get my results one month later. Incidentally, the individual that performed the Echocardiogram only took about ten minutes to complete the procedure although the letter confirming my appointment intimated that it would take forty to fifty minutes to complete. He was not very communicative and I am unsure whether the procedure was completed properly anyway. Our symptoms now vary, we are unable to function normally because of fatigue, most days we have muscle and joint pain, palpitations, tremors and other problems that ordinarily would be enough to expect a referral to a neurologist and yet we have no service from the NHS Borders.

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Responses

Response from Gillian Donaldson, Lead Cardiac Specialist Nurse, NHS Borders nearly 2 years ago
Gillian Donaldson
Lead Cardiac Specialist Nurse,
NHS Borders
Submitted on 28/07/2022 at 12:26
Published on Care Opinion at 12:34


I was sorry to hear about your recent experience with NHS Borders and in particular with cardiology department.

Working within the cardiology team I know that our consultants are more than happy to speak to people about results when necessary and it concerns me that you were given the information that they do not speak to people on the phone.

I would be more than happy to try and resolve this issue for you and to try an get results for the tests you have had done so far.

You also mentioned referral to neurologist, this would be something that your GP would have to discuss with you and action if thought necessary.

Please do not hesitate to get in touch if you think there is anything further we could help you with.

Best wishes

Gillian Donaldson

Lead Cardiac Nurse

NHS Borders

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by BSl22 (a service user)

While I accept that Ms Donaldson is trying to be helpful, sadly, for someone who has been waiting since mid June for results of a Cardiocall and Electrocardiogram and since late June for results of an Echocardiogram, the inability to make contact with anyone who is willing to help in the Cardiology Department is, I feel, a sad indictment of our NHS.

I was told again today, when trying to make contact with the Cardiology Department, that it is completely possible that the Cardiologist associated with my case does not speak to people on the telephone. I do understand that the NHS is burdened with patient care but, seven weeks (so far - with no end in sight) to obtain results of tests that are important to me and no explanation as to why it should take so long apart from the fact that 'we are very busy' and 'I expect that they are being typed up'.

I have left messages requesting that Ms Donaldson could call me back but so far this has not happened.

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