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"Fantastic service from all departments "

About: Fairfield General Hospital

I visited a&e after my daughter cut her knee deeply on some glass. The covid check was quick and straight forward before being sent inside and referred to children’s part of a&e. After only 20 minutes a lovely nurse called us in and checked and cleaned my daughters knee. She was very kind and reassuring to my 5 year old. She then sent her for xray to check if any glass remained in the wound. The man who did the X-rays was very polite and thorough within his role and my daughter was reassured all the time she was in there. He then took us back to the waiting room, where the nurse called us back in to glue and steri-strip her knee. She was patient and told my daughter what she was going to do at each step.

Fantastic service for a busy Saturday afternoon. Staff were fantastic. I hope this message gets passed on to them. Thankyou very much.

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Responses

Response from Fairfield General Hospital nearly 2 years ago
Fairfield General Hospital
Submitted on 25/07/2022 at 13:17
Published on nhs.uk at 15:39


Dear Michelle

Thank you for taking the time to leave your feedback. Its great to hear that our staff helped to make your daughters experience attending the hospital a positive one. I will pass on your positive comments over to the team.

Kind regards

The Patient Experience Team

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