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I was told to complete an e consult

Posted By Manc1

"I was told to complete an e consult"

About: General Practices in Grampian

(as a service user),

I called to make my child a face to face appointment following a severe episode of self harm that resulted in a four day hospital stay. I was told to complete an e consult and the duty team would decide if my child would be seen. That is absolutely not okay, who decided that GP’s were allowed to refuse patients to be seen? A child!! Whilst yes I got my child an appointment, I should not have had to demand and fight for it when they almost died. 

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian nearly 2 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 26/07/2022 at 13:41
Published on Care Opinion at 13:41

picture of Kirsten Dickson

Dear Manc1,

I’m so sorry to hear this happened to you and your child at such a worrying time and I hope your child is now receiving the support they need.

I can understand why the experience you have described with the practice would have left you feeling sad and helpless and I think it’s important to share it with the practice staff, but as most of the GP practices in Grampian are independent contractors, with a separate feedback and complaints system the best option would be for you to share your concerns with the Practice Manager directly. GP practices are not currently registered to respond to feedback through the Care Opinion system and don’t routinely access the feedback received shared.

I know contacting the practice directly means you would need to let them know who you are and not everyone feels comfortable doing this. If you would prefer I can forward your feedback on your behalf. To do this you would need to forward the name of the practice to me, either via email: kirsten.dickson@nhs.scot, or by telephone/text: 07885720267.

You can also contact the Patient Advice and Support Service (PASS) for support with sharing your concerns with your GP practice. PASS are an independent service offering free and confidential advice about NHS healthcare and they can be contacted on 0800 917 2127 or for more information please go to www.patientadvicescotland.org.uk

Take care,

Kirsten

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Update posted by Manc1 (a service user)

I did contact them and was advised that econsult is the way forward, and you can’t get an appointment without completing one.

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