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It’s the very small things that can make such a difference

Posted By branhy87

"It’s the very small things that can make such a difference"

About: NHS Ayrshire & Arran / South West Scotland Breast Screening Centre

(as the patient),

Turning 50 meant I was sent an appointment for breast screening. Although I am an NHS worker I was still apprehensive about having the procedure for a number of different reasons.

However, my experience was very very positive. First of all to be greeted with a nice smile on entering reception and been advised where to go and wait was lovely. Other appointments I have attended I have not always had that welcome and trust me it makes a big difference. I didn’t wait long before being taken into a room and the radiographer completely put me at ease. She was so professional and patient and I never ever felt rushed. Before I knew it the procedure was done.  

It’s the very small things that can make such a difference to someone’s experience. I just wanted to thank them so much for the excellent service. 

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Responses

Response from Fiona Rowan, Superintendent/ Specialist Radiographer, Breast Screening / Medical Imaging, NHS Ayrshire and Arran nearly 2 years ago
Fiona Rowan
Superintendent/ Specialist Radiographer, Breast Screening / Medical Imaging,
NHS Ayrshire and Arran

Submitted on 20/07/2022 at 14:07
Published on Care Opinion at 14:13

Dear Branhy87,

Many thanks for taking the time to post on Care Opinion about your positive experience at the South West of Scotland Breast Screening Centre. This review will hopefully reassure and encourage more women to attend for breast screening, particularly during these challenging times. On behalf of the team at Breast Screening, your feedback is much appreciated and we wish you all the very best for the future.

Kind regards,

Fiona Rowan

Superintendent Radiographer, Breast Screening

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by branhy87 (the patient)

Thank you Fiona for taking the time to respond to my story. I certainly hope as you say my positive experience will encourage and reassure people to attend for breast screening.

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