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"Follow up appointment with my neurologist"

About: North Devon District Hospital / Neurology

(as a service user),

Previously I have written about my head injury that I sustained when my horse fell with me at the end of March 2022.

When I was discharged from hospital toward the end of April, my notes said that I was supposed to have a follow up appointment with the neurology consultant 6 weeks after my discharge.

When I hadn’t heard anything about an appointment in week 7 I tried to phone the consultant’s secretary but the answer phone told me not to leave a message and the phone switched itself off immediately. So leaving a message was not possible.

Eventually I got a letter that didn’t give me a real appointment but a telephone appointment. I presume the staff member is supposed to call me as the letter does not have a phone number on it. As I have a new problem I wanted to talk to the neuro secretary mid July, but I experienced the same problem with the phone as mentioned above and the phone got switched off without me being able to mention my problem.

I phoned a neuro ward and spoke to a person who was unable to help me. So I needed to change my other more important appointment as I was getting nowhere with neurology. My feeling is not very good about neurology at Barnstaple hospital because my follow up appointment seems unreal as I don’t get to see anyone. And there is zero opportunity to talk to a real person who can help me.

The appointment  is several weeks late and I’m not sure if I’m allowed to drive my car again. I feel no one is bothered about it because all the people who could bother are driving their cars.

I can only hope that the appointment will take place as I have now changed my very important other appointment for this as I have not been able to speak to anyone at Barnstaple. 

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 20/07/2022 at 10:08
Published on Care Opinion at 10:08


picture of Lisa Townsend

Dear Horsewoman

I am sorry to hear about your horse fall and head injury and also that you have had difficulties with the appointment system.

I have spoken with Dan Smith, Neurology Service Manager and to ensure that we resolve your issue, please can I ask you to contact the Patient Advice and Liaison Service (PALS) on ndht.pals@nhs.net with the above query and your details.

The PALS team will be able to liaise with him and direct your enquiry to the correct person within the service to ensure that your appointment is booked.

Once we have the full details we will also be able to investigate if there is a problem with the answerphone service.

Thank you for contacting us. I hope this helps to resolve your issue and wish you a speedy recovery.

Best wishes

Lisa

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