"Unprofessional and inept "

I have been trying to get medication to relieve pain in my shoulder which a GP stated i would need if the current medication does not work. I have called today (after calling yesterday with a similar experience) and have spoken to the rudest, most unprofessional and unhelpful receptionist I have ever had the displeasure to speak to.

Additionally the doctor who spoke to me last week asked me to speak to my specialist and get their names so that he can prescribe the meds that would help relieve my pain and we are now 1 week on with no actions taken by the GP even though i have complied to all the requests.