"Some staff were not great"

Attended here with my Sister who had emergency neuro surgery. Some staff were completely cold and had no compassion. Really think they should invest in some training to improve the patient experience; let’s face it, none of us want to be in hospital!

The single room in Ward 64 was filthy, had to clean the full room with chlorine; faeces on the shower chair from a previous patient, dirty toilet brush etc. Maintenance was very poor, wood shavings on the floor from a broken door, plug sockets hanging off the wall and the toilet handle came off in my hand. 

I’m thankful to the staff who worked hard to help my family member however others were lacking.