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"Great service from leg ulcer clinic"

About: Bideford Medical Centre Community Services - North Devon / Leg Ulcer Service

(as the patient),

At last I have finally been treated for my leg ulcer, after trying to get a face to face appointment with one of the GPs at my GP practice since Christmas time. The new young doctors are pleasant enough and were willing to see me but trying to get to see a GP has been impossible. I get asked to send in photo but no face to face appointment offered.

The nurses and receptionists and chemist attached are great and eventually after 6 months the nurses referred me to the leg ulcer clinic at Bideford Hospital.

The high quality of care from staff at the leg ulcer clinic have been wonderful. The clinic is very 'old school' and reminds me of how care and the NHS used to be. The nurses and staff in charge are lovely even the receptionist and the cleaner are fantastic.

I truly hope we don't lose this clinic from Bideford like we did with the A&E. Living in a tourist location can get very busy in services during peak times of the year and we need these smaller services.

I feel that if I had been seen by one of the GPs from the beginning it would not have got as bad as it did. Sometimes a face to face appointment is absolutely necessary.

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Responses

Response from Bideford Medical Centre 2 years ago
Bideford Medical Centre
Submitted on 25/07/2022 at 11:39
Published on nhs.uk at 15:21


I am pleased to hear that the leg ulcer team have provided such good care, I will pass on your kind comments to the team.

I also take note of your comments regarding an initial face to face appointment. We regularly review our service provision and your feedback is appreciated.

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Response from Samantha Mills, Administrator (Northern Services), Lower Limb Service (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Samantha Mills
Administrator (Northern Services), Lower Limb Service (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 26/07/2022 at 09:12
Published on Care Opinion at 09:27


Appreciation such as this is not only welcomed by the staff but demonstrates in the bigger picture the clinical effectiveness a specialist service can provide, thus supporting individuals with specific health goals and promoting improved general wellbeing.

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